Yes, but account association is required prior to checkout. While you may browse and add items to your cart as a guest, our platform requires all users to log in or register to complete the transaction. 
Once you log in to proceed with payment, the system will automatically associate the order with your registered account and accrue the corresponding points.

No. ePoints are calculated strictly based on the Net Product Value of your order. Ancillary charges—including Value Added Tax (VAT), shipping fees, customs duties, and administrative handling charges—are excluded from the point accrual calculation.

To ensure transaction validity, ePoints are automatically credited to your account once the Standard Inspection Period has expired following the receipt of your order. As this timeframe varies by region, points will be issued only after the order is deemed final and closed.

No. Standard ePoints are permanently valid and do not carry an expiration date. You may accumulate them indefinitely and redeem rewards at your own convenience.

No, ePoints cannot be directly applied as a cash deduction against the total order value. Instead, the program operates on a Redemption Model, where points can be exchanged for Discount Coupons (redeemable on future orders) or exclusive Physical & Virtual Rewards curated by the IoTMart team.

No. To maintain fair pricing standards, our system enforces a "Single Coupon Policy" per transaction. Coupon stacking is not permitted. We recommend reviewing your available coupons and selecting the single voucher that offers the maximal value for your specific purchase volume.

Physical Gifts:
To optimize logistical efficiency, physical gifts operate on a "Consolidated Shipment" basis. They must be shipped concurrently with a standard product order and cannot be dispatched separately. Please redeem your gift prior to placing a new product order to ensure inclusion in the same shipment.

Virtual Rewards: 
There are no shipping restrictions for digital items. Upon redemption, the IoTMart Service Team (iotmart.kr@advantech.com) will contact you directly to facilitate the secure handover or activation process.

If your points have not been credited following the expiration of the applicable Standard Inspection Period for your region, please first verify that your order remains valid and was not subject to cancellation. If the order status is correct, kindly contact our Support Team (iotmart.kr@advantech.com) with your Order Number. We will perform a manual verification of the transaction log to resolve the discrepancy.

Due to our strict Consolidated Shipment policy, we are unable to dispatch gifts as standalone shipments. If you omitted the gift from your current order, rest assured that the redeemed item remains valid in your account. You may simply include it with your next product purchase for delivery.

All redemptions are considered Final Transactions. Once points are exchanged, coupons and gifts are non-returnable, non-exchangeable, and non-refundable. Exceptions are granted solely for physical gifts verified to be Defective on Arrival (DOA) or functionally impaired. In such rare instances, please contact the IoTMart Service Team (iotmart.kr@advantech.com) for exception handling.