Yes. To maintain the highest standards of transaction security and provide seamless post-sales support, a registered Advantech Member Account is required for checkout. While Guest users are welcome to explore our catalog and use configuration tools, logging in is mandatory during the checkout process. This ensures accurate order processing and grants you immediate access to order tracking, historical records, and comprehensive warranty (RMA) services.

The method varies slightly depending on the product type:
Standard Products: Simply verify the specifications and click the "Add to Cart" button on the product listing or detail page.
Configurable Systems: You must first click "Configure" to enter the detail page. Follow the steps to select all necessary components (e.g., RAM, Storage) and verify your final configuration. Once complete, click the "Add to Cart" button at the bottom of the page. This ensures the system captures your specific customization requirements.

A "Configure" button indicates that the product supports Advantech's professional CTO (Configure-to-Order) service. Unlike standard off-the-shelf products, these items allow you to customize specifications based on your project requirements. By clicking the button, you can access the configuration menu to select your CPU, RAM capacity, SSD specifications, and OS version. Once defined, our team will assemble for you, delivering a solution that is ready for immediate deployment upon arrival.

To ensure seamless system integration, please locate your specific model via the search bar to access the Product Detail Page. For systems supporting modular expansion, our Integrated Configuration Tool provides a curated selection of verified components, including memory, storage, and expansion cards. This interface ensures that every selected add-on is 100% compatible with the designated chassis, eliminating hardware conflicts and streamlining your procurement process.

Advantech offers a wide range of industrial-grade component options. If you encounter an out-of-stock component during the configuration process, you can use the edit function on the Detail Page or within your Cart to modify your configuration. We recommend swapping the unavailable item for an alternative component with similar specifications that is currently in stock.

You can view Real-time Inventory information directly on every Product Detail Page. The page clearly indicates the current stock level.
For bulk orders or specific lead time inquiries, please contact the IoTMart Service Team (iotmart.kr@advantech.com).

No, we do not enforce an MOQ. IoTMart offers a highly flexible procurement model. We process and ship orders of any size—even single units—to fully support your development and testing phases.

When you are ready to check out, navigate to the Cart Page and locate the "Discount" section on the right side.


For Coupons: Click the button to view valid coupons currently linked to your account and select one to apply.
For Promo Codes: If you have a specific marketing code, enter it directly into the text field and click apply. 


Please Note: To maintain fair pricing standards, our system enforces a "Single Coupon Policy." Discount codes and coupons cannot be stacked. We recommend selecting the option that offers the best value for your specific order.

If a discount code fails to apply, it is usually due to one of the following reasons:


1. Expiration: The campaign or code has expired.
2. Product Restrictions: The code may be limited to specific product lines or categories.
3. Minimum Spend: Your order total has not met the minimum threshold required for the discount.
4. Exclusivity: A higher-priority promotion may have already been automatically applied to your cart. If you have verified these conditions and the code is still invalid, please contact our Support Team for assistance.

You can monitor the latest processing progress at any time via the platform. Navigate to the "Account & Order" menu in the header and select "My Order." From the Order History list, click on a specific Order Number to access the Order Detail Page. The page features an intuitive Status Stepper at the top, allowing you to instantly see if your order is in the review, preparation, or shipping stage. If the status shows as Shipped, a Tracking Package Link will be provided; clicking it will redirect you to the carrier's page for real-time delivery updates.

Yes, but there is a limited time window. We allow online cancellations as long as the order has not yet entered the warehouse preparation process. Please visit the Order Detail Page; if the "Cancel Order" button is visible, the order is not yet locked, and you may click it to complete the cancellation immediately. We recommend acting quickly if you wish to cancel, to avoid the order moving to the next processing stage.
Should you require further assistance, please contact the IoTMart Service Team (iotmart.kr@advantech.com).

When the "Cancel Order" button disappears, it indicates that the order has advanced to the Processing or Shipping stage. To ensure shipping efficiency, our system integrates in real-time with our automated warehouse; once a work order is issued to the floor, the system automatically locks the order to prevent shipping errors. At this stage, online cancellation is no longer possible. If you have an urgent situation, please contact our Customer Support team immediately for assistance.

In principle, as the IoTMart Korea operates on a B2B (Business-to-Business) basis, returns for "change of mind" (e.g., personal reasons) are not supported once the order is confirmed and processed.


Given the technical nature of industrial-grade products—including precision components and specific configurations—all sales are final. We strongly recommend verifying your technical specifications and compatibility before placing an order.


However, if you encounter the following issues, we will provide assistance through our Exception Handling process:

1. Defective Products: Functional anomalies or physical damage upon arrival.
2. Incorrect Shipments: Items delivered do not match the confirmed order specifications.
In such cases, please contact our Support Team(iotmart.kr@advantech.com) immediately. We will initiate a formal inspection and arrange for a replacement or necessary resolution

To facilitate regular procurement or repeat orders for corporate clients, every past order in your history features a "Reorder" button. Upon clicking, the system will populate the original contents of that order. You can select the specific items and quantities you wish to repurchase and add them to your cart with a single click. The primary advantage of this function is ensuring specification consistency—you can purchase the exact same product configuration as before without needing to re-search or re-configure complex industrial specifications, significantly reducing the risk of procurement errors.

Generally, no. For transaction security and inventory reservation purposes, once an order is placed and authorized, the system does not allow direct modification of its contents (such as increasing quantities or swapping part numbers). If you need to change the order details and the order has not yet entered the processing stage (i.e., the Cancel button is still visible), the standard procedure is to cancel the original order first, then place a new order with the corrected requirements.

All transaction records are securely archived in your account. Please click "Account & Order" in the header and select "My Order." You will see a complete Order History list, including order dates, total amounts, and current statuses. Clicking on the Order Number in the list will take you to the detail page where you can view full specifications, or download quotations and tax invoices.

We offer two primary payment options for clients:
1. Credit Card: We support major credit card networks. Transactions are encrypted to ensure a real-time and secure payment experience.
2. Wire Transfer: Upon selecting this method and placing your order, you will receive an email containing our designated bank account details. Please follow the instructions in the email to transfer the funds to the specified account to complete the payment.

No. To ensure accounting accuracy and smooth system automation, each order must be settled in full using a single payment method. We do not support splitting the total amount across multiple credit cards or combining credit card and wire transfer payments.

Yes. To provide a straightforward budgeting experience for corporate clients, the unit price of every item and the cart total displayed on the website already include the standard Value Added Tax (VAT). There are no hidden tax fees at checkout.

Shipping costs must be calculated precisely based on your actual delivery address, the system cannot generate a quotation until this information is entered.


The procedure to generate a quotation is as follows:
1. Add your desired items to the cart and proceed to Checkout.
2. Enter your shipping information and proceed to Step 4: Payment Method.
3. Click the "Get Quotation" option at the bottom of the page to download a formal PDF quotation that includes final shipping and tax details.


(Note: Downloading a quotation does not finalize the order. You can return at a later time to complete the checkout process.)

The system cannot directly convert a PDF quotation file into an active order status. However, to save you from re-entering data, every eQuote includes a unique "Share Cart Link" at the bottom. Simply click this link, and the system will automatically add all products, specifications, and quantities from the quotation directly into your cart, allowing you to quickly resume your evaluation process and complete the checkout.

Invoice generation is linked to the shipping status. The invoice download button will only appear on the Order Detail Page after your order status changes to Shipped and the backend system has completed the necessary accounting processing. The system will also automatically send a notification email containing the invoice download link to your registered email address.

If you do not see the button yet, it usually indicates the goods are still being processed or data synchronization is in progress. Please wait for the shipping update or try again the following day.

No. Due to strict tax compliance regulations, electronic invoices cannot be modified (e.g., Company Name, Tax ID, or Address) once generated by the system. Please ensure you carefully verify that the Billing Information matches your company's tax records during the Checkout stage. Should you require further assistance, please contact the IoTMart Service Team (iotmart.kr@advantech.com).

No. To support environmental sustainability and administrative efficiency, we have fully adopted electronic documentation. We do not include paper invoices in the shipping box. Please download your invoice from the Order Detail Page or check your email for the document after receiving the shipment notification.

Logistics fulfillment for the Korea region is exclusively handled by Logen.

Upon dispatch, shipment status is automatically synchronized within the system. Please navigate to the "Order Detail Page" and select the "Track My Package" link to access real-time logistics tracking and the Estimated Time of Arrival (ETA).

Shipping fees are calculated based on the Net Order Value of the transaction.
Complimentary Shipping: Orders with a total value of KRW 200,000 or higher qualify for automatic shipping fee waivers.
Standard Rates: Orders falling below this threshold are subject to standard shipping charges as stipulated by the logistics provider.

Yes. A Complimentary Shipping Policy applies to all single transactions exceeding KRW 200,000. 
Note: The eligibility threshold may be subject to adjustment during specific promotional campaigns. Please refer to the official terms and conditions announced at the time of the event.

Delivery lead times are contingent upon inventory source:
Standard Stock: Standard delivery is typically completed within 1-4 business days.
Inter-warehouse Transfer: Orders containing items requiring transfer from regional distribution centers will incur an extended processing time of 5-7 business days. Please factor in this lead time when planning project schedules.